Quick responses can help keep customers satisfied
Customers often seek customer service because they’re frustrated about something. If they have to wait a while to get a response, it will just increase their frustration. This is one of the reasons it’s important to respond with immediacy. This can be a struggle when there aren’t enough people to handle all of the customer demands. If your staff is feeling overwhelmed or your customers aren’t getting quick responses, then it’s definitely time to consider outsourcing.