Take a look at your Customer Effort Score

Written by XACT on February 15, 2023. Posted in Insights.

Do you want to know how your customer service is performing? One of the newer ways to measure this is the Customer Effort Score (CES). This basically looks into how much work it takes for the customer to get their matter resolved. When customers have to put in a lot of effort it can make the situation very frustrating for them. Take a look at this to determine if improvements need to be made.