Top Reasons to Use a Small Business Answering Service
While most calls you take will be during work time, data shows more people call outside normal business hours these days than ever before. As a small business, you cannot afford to miss out on any phone call, but you cannot be available every second of the day. So, how do you deal with customers in a friendly and personable way when you are not even there?
This article will help you understand the benefits of a small business answering service. As you read on, consider what one might be able to do for you and what it might mean for you to help customers even when you are not working.
Professional Image
One of the best benefits of an answering service is its focus on providing a pitch-perfect response to any caller at all times of the day. Using your branding, such as any custom greeting you might use, they can present your business as the epitome of professionalism.
Such a service can handle your customers with the grace and candor of a highly-trained client relations expert. Callers will then feel valued. This will lead to many more return clients and a much better reputation over time.
Round-the-Clock Availability
As a small business, you cannot always afford to have people on the clock at every moment. Depending on your company, you might need to offer support at all times of the day, and an answering service can do this for you.
If you work in the healthcare or travel industries, emergencies could even occur at any time of day, or in any time zone. Using an answering service means you do not miss these calls. It also gives customers the assurance they need that they will receive five-star treatment at any time of the day.
Cost-Effective Customer Service
Training staff to handle calls can mean taking a large chunk out of both your day and also your budget. Even then, during the training period, they will not be at full capacity yet. This is without talking about the infrastructure needs, hiring process, and other work in-house staff would need to perform.
By using an answering service, you can have the assurance that a professional will answer the call at the drop of a hat. You will also not have to invest as much of your time and budget into getting them up-to-speed, as they will receive training from the service instead.
Scalable Services
As mentioned above, growing a customer service team can take a lot of time and money. In a similar vein, if you need to downscale, that comes with its own issues.
Working with a dedicated answering service means anyone you no longer need will move onto a different role instead. You will not need to pay out redundancy, nor do you need to handle HR concerns. The service handles everything.
Hire a Small Business Answering Service
The above benefits should help you understand why a small business answering service is exactly what you need. Still, you might want to know a little more before investing.
We can help answer any questions you might have about what an answering service provider can do for you. So, get in touch and we will help you on the road to better customer service today.