About 91% of companies that have 10 or more employees use a CRM system.
CRM solutions have become incredibly popular in recent years. Companies all over the world make use of ERP software, allowing them to benefit from everything the technology can do. Among these tools, Salesforce is one of the most popular.
In this guide, we’ll go over three benefits that salesforce ERP integration can provide your business. Keep reading for more.
1. Easy-to-Access Customer Information
Various departments within your organization will collect and manage customer data. Keeping things organized is significantly easier when using Salesforce. It allows your entire company to work using a single system.
This means they’ll all record customer data in the same place, and this is where they’ll go when they need to access it. Having things set up in this way allows anyone within your organization to find the data that they need with ease. One team may record important information relating to supply chain activities, for example, and then anyone else who needs it will know where to locate it.
This streamlines operations, helping save a significant amount of time. It also ensures everyone is always using the most up-to-date information, reducing the risk of mistakes.
2. Build Trust With Customers
These days, there’s a lot of competition in every industry. You need to work to ensure your target audience favors you over your competitors. People put a lot of value on trust, so it’s important to maintain this if you want to foster brand loyalty.
Without this level of ERP integration, your team might struggle to help customers. This can be even more of an issue if they can’t find customer details. People will feel that your brand doesn’t care about its customers, which will push them towards alternatives.
Salesforce technology empowers your team so that they can provide the best level of customer service. Being able to access accurate customer data with ease and resolve issues incredibly quickly. This will help improve trust, customer engagement, retention, and more.
3. Saves Money and Time
For every company, the bottom line is vital. Being able to save money without compromising quality is always a plus. Improved efficiency will help with this.
A Salesforce ERP connection eliminates the need for double data entries. Your staff will spend less time on tedious tasks and can focus on more vital business processes.
Manual copying, for example, will no longer be needed. They also won’t need to manually check through databases to correct mistakes.
Human error is always an issue, but Salesforce goes a long way to reduce it. This allows your team to focus more time and energy on sales, business improvements, and whatever else is needed.
Salesforce ERP Integration
It’s important to make use of modern technology to improve your business where you can. Salesforce ERP integration will give you an edge over your competitors who are failing to advance in such a way. You should always make providing the best customer service possible a priority.
At XACT, we offer a range of customer support solutions that can help you serve your customers. Contact us today to find out more about how we can help you achieve your business goals.