An easy solution for improved customer service
Excellent customer service takes a lot of people. It can be too much for regular staff to keep up with. Full-time staff hired to do other jobs can feel overworked when they also have to handle customer service outreach. And, one receptionist probably won’t be able to tackle all of the customer calls and emails in an efficient and timely manner. When you have several customers reaching out to you, it can quickly become overwhelming. When things pile up, it’s easier for customer outreach to fall through the cracks. What’s more, staff may become burnt out which can decrease their satisfaction and increase turnover rates.
These are all challenges, but hiring additional full-time employees to staff your customer service department isn’t always the best solution either. The hiring process is time-consuming and expensive. You will need to set aside time to interview potential candidates. You’ll also have to dedicate resources to onboarding and new employee training. And that’s not even considering expenses like salary, benefits, and a 401K. As you can see, the costs quickly add up!
Thankfully, there is another option available for business owners who need additional manpower: outsourcing your customer care department. This allows your current employees to focus on the job they were hired to handle, which can increase their satisfaction. In addition, outsourcing opens the door to additional possibilities. Not only will you have a larger customer care team, but you can provide a greater variety of solutions.
Outsourcing to XACT, allows you to provide more than just a customer service number or even an email point of contact. But also, web chat, social media support, and text support. So, by outsourcing, you can increase customer satisfaction in more ways than one, because you can provide them with several ways to reach you at their convenience.
Are you ready to learn more? We’d love to work with your business and develop a plan that’s best for you and your customers. Please reach out to us at XACT so we can talk about all of the options available!