Author: XACT

Customers often seek customer service because they’re frustrated about something. If they have to wait a while to get a response, it will just increase their frustration. This is one of the reasons it’s important to respond with immediacy. This can be a struggle when there aren’t enough people to handle all of the customer demands. If your staff is feeling overwhelmed or your customers aren’t getting quick responses, then it’s definitely time to consider outsourcing.

At XACT, we have experience working with multiple CRMs, EHRs and ERPs in delivering our customer experiences — so we understand the nuances of your business and adapt quickly. Check out our website to learn more.

Having self-discipline is hard, but so important as you strive to achieve your goals.

Trying to decide what actions your customers should do to earn rewards as part of your loyalty program? Consider a few of these ideas. Prompt them to sign up for your e-newsletter, blog or text messages. Give them points to watch one of your videos about your services or products. Reward them for reviewing your business, sharing your content on social media or downloading your app.

A great way to improve customer retention is to simply offer great service. Since many businesses don’t have the capacity to offer service 24/7, it can be beneficial to hire an outsourcing company. However, be careful to choose one that has a comprehensive training program to ensure the agents representing you are well-equipped to handle any call or message.