Partner with XACT for your outsourcing needs
Take the strain off overworked staff by outsourcing your customer service needs. It’s an easy way to boost productivity and increase customer satisfaction.
Author: XACT
The goal is to keep customers satisfied
You’ve heard the phrase “the customer is always right.” In reality, this may not always be true, but a customer service rep should always treat the customer with the highest respect. The goal should always be to leave the customer satisfied and wanting to return to your business.
If people like you, they’ll listen to you
What is most important to you when building trust?
Give your customers the service they need
Offer your customers chat and web support by partnering with XACT today.
Attributes of a great service agent
A great customer service agent should possess the following attributes:
-The ability to adapt and resolve customer problems.
-The ability to effectively communicate so customers clearly understand what is being said.
-An empathetic tone and a listening ear.