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Great customer service

When customers feel appreciated, companies reap measurable benefits, including the chance to win more of their customers’ spending dollars. According to research by global financial services firm PwC, the payoff for great customer service is tangible — increased loyalty and a price premium of up to 16% on products and services.

When was the last time you left a voicemail at a business?

When was the last time you left a voicemail at a business? Several studies have shown that as many as 90% of all consumers will NOT leave a voicemail message if they don’t reach a live person at a business. Using a call center can help prevent potential customers from going elsewhere with their money and existing customers from getting frustrated or taking their business elsewhere because they can’t reach a live person.