Phone etiquette for business
Are you answering your business phone the right way?
Outbound campaign management
Targeting your customers and providing them with timely responses will help improve your marketing and customer contact campaigns.
Make customer service a priority
“Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others…”
Expect flexibility from your outsourcing partner
There are many reasons to outsource your customer solutions. When you choose a great outsourcing partner, you can rest assured that your customers are in good hands. The right partner has expert agents on their team ready and willing to help customers. They’ll be friendly and knowledgeable, being able to represent your brand well. A good outsourcing partner will also offer your customers 24/7 support. And they’ll provide flexibility. 
Flexibility in an outsourcing partner is essential. You want to connect with an outsourcing company that can custom tailor its solutions to fit your needs, not the other way around. They should focus on knowing your company’s needs and what your customers want. They should be able to offer you a variety of solutions to choose from, creating a package that fits your business precisely. A great outsourcing partner will view your business as unique and work to meet those specific needs.
It’s easier to work with a flexible outsourcing partner. They’re not rigid in their offerings or try to make a business fit their needs. They’re open to ideas and discussions. They’re collaborative and good listeners. They want to learn about the business they’re working with and become experts in the specifics of that business. A flexible outsourcing partner wants to meet the company’s demands. They strive to be everything the company and customers need. They work hard to solve problems by providing the right solutions.
At XACT, we offer this type of flexibility. We work with various companies from several industries. We have unlimited capacity across our virtual network. We even have a secure on-site center for companies that need HIPAA and PCR-compliant contact center environments. In addition, we have several services available, including customer help desk, chat and web support, outbound survey/response, service and support dispatch and telephone answering systems. Our team goes the extra mile to ensure that we meet the needs of the businesses we work with and customize our solutions to fit them. Learn more about what we can offer you by visiting our Learn more about what we can offer you by visiting our website.
If you’re unsure what solutions you need, that’s OK too. We can offer extensive training to our partners to help businesses align their goals with their needs. This can help you discover which solutions may fit your brand best.