Outsourcing can be good for your bottom line
Are you on the fence about outsourcing?
You may be hoping to try and keep your customer service needs in-house. Maybe you like the idea of serving your customers’ needs through your full-time staff. Or, maybe you’re concerned about the expense of outsourcing. You’re possibly wondering if an outsourcing partner would even serve your customers well enough.
However, you might be feeling overwhelmed handling customer calls in-house. Your staff might be overworked. Maybe other things are getting missed or maybe it’s the customer inquiries that are backing up.
Here’s the problem. When staff gets overworked, they’re less likely to get core projects completed. Your turnover rates can increase too since customers will be more likely to go somewhere else (especially in this economy).
People want to work somewhere they feel appreciated, where they can thrive and where they don’t leave work overly stressed out. The other issue with this is that customers will be left unsatisfied if they can’t get a hold of someone or get answers quickly. Your customer base can drop and word of mouth can spread.
Outsourcing can actually help your bottom line. When you find the ideal outsourcing partner, they can represent you well. They can custom tailor their solutions to fit your needs. They’ll be available for your customers whenever it’s needed. They can provide assistance 24/7. They even offer multiple solutions so that customers can reach out via different channels such as email and text to get answers.
Customers end up happier when you have a great outsourcing partner. This is because they get the help they need in a timely fashion. This also affects your internal employees. Your staff doesn’t end up overworked from answering all of those customer calls. This means you may improve customer and employee retention by outsourcing. On top of this, you may even bring in new customers because your current ones are satisfied.
There’s no reason to be concerned about the cost of outsourcing because overall, it can actually have a positive impact on your bottom line. We’d love to discuss outsourcing solutions with you further. At XACT, we offer a multitude of options to ensure that we’re representing your brand the way you want and keeping your customers satisfied. We even offer a secure on-site center for companies that need HIPAA and PCR-compliant contact center environments. Please reach out to us today to learn more about what we can do for you.