Outbound email management is a highly effective way of reaching out to your customers to survey, market, or engage with them. You can use after contact surveys to rate customer satisfaction, use email to upsell and cross-sell, you can send out reminders of upcoming events and promotions. Email is also good for follow-ups on service or support tickets. Are you using email campaigns as part of your customer support department?
XACT is an organic extension of your customer support solution.
