Author: XACT

It’s important to create a positive experience for customers every step of the way. If a person has a couple of bad encounters with a business, they are likely to leave them behind. In fact, it’s reported in the U.S., that if they’ve had a few of these negative experiences, then 59% are likely to leave even if they’ve previously been a fan of your business. After just one negative situation, 17% of U.S. consumers may leave. (Source: PwC)

#customerexperience #customerservice

Customers want to be able to reach you at their convenience. So, it’s important you offer multichannel solutions and 24/7 availability.

Never be afraid to work hard.

Customers’ expectations are incredibly high right now, which means companies need to invest in providing a great experience for them, so they continue to shop with their brand. We’re not the only ones who think this, in fact, according to Hubspot, the majority of CX leaders agree, 90% reported that the expectations of customers are sky-high.

#customersolutions #customerservice #customersupport

When giving feedback to your employees – positive or negative – the tone you speak in can be as important as the message itself. A true leader never raises their voice or uses a harsh tone, even when angry!