Did you know that according to a recent survey, 75% of customers prefer using web chat options to contact businesses? That’s right. Customers are increasingly turning to web chats as their go-to method for quick and convenient communication with businesses.

If you haven’t yet added a web chat option to your website, you could be missing out on an opportunity to provide better customer support and boost your business operations.

In this article, we’ll explore three compelling reasons why your business needs a web chat option. Plus, you can find out how it can help you stay ahead of the competition. So, let’s get started!

1) Web Chat Offers Immediate Assistance and Support

Web chat options provide customers with an instant connection to your business. Unlike email or phone, web chats allow customers to get answers to their questions in real-time. Without having to wait for a response.

This instant support can be a game-changer for your business. It allows you to quickly address customer concerns and resolve issues before they escalate.

What’s more, web chat services often have features businesses can make use of, including:

• Automated messages
• Chatbots
• Canned responses

These features can help your team provide quick and accurate answers to commonly asked questions. This can save your team time and effort, freeing them up to handle more complex inquiries.

2) Web Chat Helps to Enhance Business Efficiency

In addition to helping customers, web chat services can also increase business efficiency. The best part is that it can help you save money on customer service costs.

One of the significant advantages of web chats is that a single customer support representative can handle multiple conversations at once. It helps your business to avoid the need for additional staff to handle increased customer service requests.

It also means that customers don’t have to wait in line for assistance, reducing wait times and improving their overall experience. It’s a win-win situation, where your business can serve more customers quickly, and customers can receive fast and efficient support.

3) Web Chat Gives Your Business a Competitive Edge

Offering a web chat option on your business website can give you a competitive edge over other businesses that do not offer this feature. With so many businesses offering similar products and services, it’s essential to differentiate your business from your competitors.

The convenience and ease of use of web chat services can help you to stand out as a modern, customer-focused brand. It’s an opportunity to show your customers that you care about their needs, and you’re willing to go the extra mile to provide them with the best possible service.

Find Out More About Web Chat Technology

A web chat option is a must-have feature for any business website, and there are many reasons why. If you’re looking to improve your business communications and customer experience, adding a web chat option to your website is a great place to start.

To learn more about how our business website chat technology can benefit your business, please reach out to us at XACT. We’ll be happy to provide you with more information and answer any questions you may have.

Guess how many Americans surveyed said a single bad customer service experience would send them running to a competitor. Ninety-one percent of them said they’d leave. Good customer service is important.

Unfortunately, many companies cannot handle all of their calls themselves. In these situations, many companies hire telephone answering services. If the services are good, there are no problems.

Not all of these services are good. The resulting poor customer service can ruin the company.

But some telephone answering options are good. Read on to learn three tips for finding good telephone service.

1. Services Offered

Think about the exact kind of business services your company needs. For example, your business may need 24-hour coverage or holiday and seasonal answering assistance. Try researching some possible services that telephone answering services may offer.

Once you’ve figured out what services you need, write them down. After you find different business telephone answering services, look at what they offer. Make sure they offer as many items on your list as possible.

You shouldn’t want to hire a company and then find that they can’t give you what you need. This can be a huge waste of time and business technology.

2. Transparent Pricing

You don’t want to get any surprises when the bill comes along. To prevent that from happening, you need to make sure that you understand the telephone service’s pricing structure. An honest company should make its pricing structure easy to understand.

You should easily find out about any set-up, hidden, extra, or cancelation fees. You should also be able to easily learn how you will be billed. For example, some companies charge per minute and others charge per call.

If it’s impossible to know the pricing structure forward and backward, you probably don’t want to work with this company. They may be hiding certain payment details in their contract. It will also be more difficult for you to put the service costs in your budget.

3. Security

The operators at your chosen service should know your business. This will help them get your customers all of the answers that they need. But they should never let company secrets go beyond the building.

Operators may also need to keep their interactions with customers confidential. This is especially the case if you run a medical business. Make sure that the operators you hire are trained in the nondisclosure of confidential information.

Your customers will trust you with their secrets. Make your business worthy of that trust. This should help you retain their business.

Try Our Telephone Answering Services

Once you’ve got a great telephone answering service, customers should come flying through your door. It may take some time for you to find the right service. But with all that you’ll get, the search will be well worth it.

Of course, your may already be over. Consider hiring our telephone answering services. We’ll give your customers the fast and professional answers they deserve.

Learn more about our services on this page.

Inspirational words from a very wise lady!

If you’re a smaller business wanting to have the capability to compete with larger businesses, consider outsourcing. It allows businesses more capabilities. It can also increase efficiency and growth potential.

Sorry only goes so far. Yes, it’s good business to apologize to customers when something goes wrong, but that’s not what they’re looking for. They want a solution to the problem. After apologizing, turn your focus to what can be done to help resolve the issue at hand. By doing so, you can improve customer satisfaction which is good for your bottom line.