Author: Dreamhost Vendor

Should Your Small Business Invest in Telephone Answering Services

Running a small business requires tens to hundreds of individual tasks per day. Having unnecessary tasks that can easily be outsourced is only hurting your business.

If you are ready to be more successful, more productive, and savvier with your money, you should be using telephone answering services.

Rather than taking your word for it, keep reading to learn more about why I can actually help your small business by hiring answering services.

Boost Staff Productivity

If you are tired of your staff not being as productive as they can, using answering services can help. To break it down, when your company staff has to answer the phone to provide customer service, it is taking away from their other tasks at hand. When this happens, it easily interrupts the workflow and how productive they are.

It’s harder to get back to work and back into the flow of things after being disrupted.

Telephone answering services eliminate the phone calls made to your small business employees and instead outsources them. Say hello to staff productivity again!

Control Costs

As a small business, it is probably very important to you to stay on top of your budgeting. If you are a start-up small business, this is even more important.

If you want to control your budget, using an answering service can eliminate the cost of hiring extra employees full-time. Instead, you are paying a specific fee and know the structure before you get started. This way, you can allocate your costs more effectively and ensure that you are not breaking the budget.

Fewer Trainings

Every single time that you hire a new employee, you have to train them. This not only costs a lot of money, but it takes time away from other tasks that could be being done.

When you hire answering services for customer service, you know that you are already hiring someone who is educated in the field and can provide strong customer service. Not only that, but you are freeing up time for yourself as well as your employees to do what they must do.

More Consistency

When you work with an answering service, there will be more consistency because the answering service’s job is solely to answer the phone. If you were relying on employees, they may not answer as much especially if they are in the middle of a task. This may make your company seem less consistent and reliable to customers.

To turn that around, you simply need to use answering services.

Use Telephone Answering Services

As a small business, you can reap a lot of benefits from using telephone answering services. Not only will your business be more consistent with customer service, but you will save money and get more done with an increase in productivity.

If you do not want to wait another day to make this happen, you can explore our services today.

The Importance of Having Reliable Web Support for Your Business

One in four businesses does not have a website. There could be many reasons for this, but a common one is that people do not have the right web support for their businesses.

If you are wanting to create a website or make yours better if you already have one, you definitely need to invest in website support services for your brand. Here are a few reasons to do so.

Better Routine Maintenance 

If you do not have proper maintenance on your website, you are bound to experience problems that end up being more expensive and take away more time from other tasks that you could be doing. Unless you are extremely technically savvy, it is important to have the right web support for your business.

Web support is able to understand changes in trends that are happening in the tech world to keep your website up-to-date. They will also check your website regularly to ensure that it is up-to-date in terms of the design, maintenance, and any Google algorithms to ensure that you have better chances of landing on the first page of Google.

Expert Knowledge in the Industry 

When you run a business, especially one that is online, you are going to have a lot of tasks that need to get done. When you have an online store, you are going to be spending a lot of time dealing with customer-facing issues as well as customer support in general. However, an online website has many crucial details that need to be addressed on an ongoing basis.

If you do not have a calendar or task management system that is keeping track of these details, your website may not be running properly. Website support can help you keep track of these dates and deadlines and even do the work behind the scenes so that you do not have to.

Better Security

Did you know that 60% of small businesses actually deal with cyber crimes? Hiring web support services will actually help you decrease your risk of an online attack as well as help you recover if it does happen. Web support helps to secure personal and sensitive data like logins and even personal client information that should not be leaked.

Not only are they securing this information, but they are also constantly monitoring for suspicious activity that you will not have time for on your day-to-day.

Hire Web Support for Your Small Business

Although you may not want to spend the money right away on hiring Web support for your business, it will end up paying off in the long run. You have peace of mind about website maintenance, security, and have expert knowledge about what is happening in the industry online.

At XACT, we have many different services that you can use to help with your web support. You can check them out here.

5 Ways to Improve Your Customer Service in 2023

Customer service is one of the most important parts of your business, but that doesn’t mean that building good customer relations is easy. Research shows that 64% of people prefer to message a company over emailing or phoning an office. Yet, most people promote a telephone service on their homepage instead of a chat feature. 

If you want to increase your customer service benefits and gain a loyal community for your brand, you need to take note of these five tips for 2023. 

1. Social Media Is Your Best Friend

The number of social media users worldwide increases by 9% annually, and these platforms’ importance continues to be influential in business. For many brands, their social media pages are their customers’ only source of contact. You can make orders on these platforms and promote new services.

Social media is also a great way to get direct feedback from your customers. You can create polls to get suggestions for your customer service and give your customers a chance to voice their concerns. This shows you value your customers’ opinions and are willing to listen to their needs. 

2. Personalize Your Customer Service

Running a business customer service department is not just about answering questions from clients; you need to ensure that your content and conversations are personalized to their lifestyles. For instance, if you’re running a yoga studio, you don’t want to sound too formal on a call center call. 

If you put effort into learning about your customers and understanding their needs, you’ll be able to create a customer service they will remember. 

3. Organize Regular Work Meetings

You need to organize regular customer service group meetings to review your business’s short-term goals. If your employees are not updated on your strategies, they won’t be able to deliver the customer service experience that your brand needs to stay consistent. 

Plus, this gives you a great opportunity to express concerns over current practices and talk about feedback you receive online

4. Monitor Customer Service Results With KPIs

Even though asking for direct feedback is a great way to improve your customer service efforts, technology has features that do the data collecting for you so you can have a better overview of the strengths and weaknesses of your strategies. 

You can track the number of abandoned conversations, customer satisfaction scores, and total conversions. This is a great way of checking in on your customer service team and observing the good aspects of your communications. 

5. Keep Building Relationships

The most essential part of your customer service strategy should be maintaining relationships with your community. For example, you can gather birthdays from clients and send out festive messages throughout the year. 

Small details can go a long way to winning over loyal customers and making them feel special. So, make the most of promotional codes and discounts where you can! 

Work With the Best Customer Service Tools

When you work with the right tools, your customer service team can carry out their tasks efficiently and quickly. That’s why you need to use platforms that allow you to talk with customers regularly, create surveys, and answer telephone calls. 

Luckily, we offer all these services for your business. 

Contact us today to find out more and take your customer service to the next level in 2023. 

How to Improve Your Inbound Call Centers Performance

inbound center

Recent statistics reveal that 57.7% of inbound call centers offer interaction with their customer support over the phone. Further, 66% of call centers globally are in the United States.

Organizations around the world rely on their customer support to deliver superior customer experience because if they do not, their customers will take their business to a competitor.

To increase sales, you must make customer care a priority. Here are some great tips for improving customer service in your organization.

Provide an Option for Call-Backs

Recently, researchers discovered that 68% of customers will look more favorably at a brand that offers proactive customer service notifications. That is why it is important for your inbound call center to do two things.

One, your customer support should state precisely how long the wait time is to speak with a live representative. Customers want to know how much time you are putting them on hold.

Second, offer a call-back option. That way, a customer will not feel aggravated, having to drop what they are doing and wait a considerable amount of time to get an answer to their question. Having this option will make you competitive, create loyal customers, and boost profits in the end.

Continuous Coaching

One way to help with offering continuing training opportunities is to create agent teams. Call center representatives like to learn from their peers, which helps camaraderie and building confidence. It will help lower employee turnover too, which can be costly.

Further, there should be an ongoing coaching session. This is a way to help your employees hone their techniques, methods, and skills on a one-to-one basis. The more you can help call center representatives to educate them and equip them with the skills and resources they need, the better they will boost the brand’s image with the superior customer experience they deliver.

Remember that the customer experiences your employees give are a direct reflection of your brand image.

Empower Inbound Call Center Representatives

When your internal policies are written and structured in a way that is incredibly complex, it will only frustrate workers and hold them back from a job well done. Therefore, you need to give them confidence by empowering them to decide. Making their own decisions will allow them to better help your customers, too.

This means allowing representatives to go off script. They need to know that this is only for cases when the situation demands it. As a result, you find that customer satisfaction goes up and employee happiness increases too.

Improve Customer Experience With XACT

Are you looking for an extension of your brand? Do you want to trust the right partner to outsource your inbound call center with? At XACT, they organically extend your brand.

XACT offers all the customer contact solutions you need to provide superior customer experiences, such as chat, email, phone, and internet support. They strive to deliver organizations, like yours, seamless customer engagement and support.

Dont wait to contact the professionals at XACT. Your customers will thank you for it!

How to Choose the Right Telephone Answering Service


Managing customer calls is something that virtually every one of the over 33 million small and medium-sized businesses in the U.S. have in common. Of course, taking calls isn’t always optimal or practical.

For example, professionals that rely on on-site work, like electricians or plumbers, can’t always stop what they’re doing to take a customer call. Doctors can’t reasonably interrupt a meeting with one patient to take calls from another. Beyond that, most businesses close down for at least part of the day.

Those demands and realities drive many businesses to use a telephone answering service. Keep reading for some things to look for while choosing phone answering services.

Industry Experience

While it might not seem that important, industry experience matters significantly in some industries. For example, an answering service for a law office or a physician has different demands than an answering service for an accountant.

Service with experience in a given industry will understand the unique demands of that industry and can provide a customer-focused experience.

Time in Business

You should also consider how long the service has been in business. While new companies aren’t doomed to failure, the failure rate is much higher with new businesses.

The last thing you need from a call center is for it to close overnight and leave you and your customers hanging.

Customer Service

You should give some thought to the customer service the answering service provides. While it’s not a one-to-one relationship, you can read the customer service they offer you as a signal about the customer service they’ll give your customers.

If they give you shoddy customer service, there is a good chance they’ll do the same for your customers. Remember, getting a customer to leave for a competitor can be as little as one bad experience.


If you can find them, you should look for customer reviews. While there are fewer customer reviews of B2B services than B2C products or services, you can still see them. You can also ask for recommendations for a call center or answering service.


Weighing the relative costs of different services isn’t the only way you should decide, but it is something you should consider. Breaking your budget for a service that gets slightly better reviews or recommendations isn’t prudent.

Instead, you should select a service that offers what you need while bringing good reviews or recommendations.

Choosing Your Telephone Answering Service

Choosing your telephone answering service can have a tangible impact on revenue. A good answering service can help you secure or retain business, while a lousy service might cost you money.

Things you should bear in mind include factors like cost, customer service, and industry experience. Don’t forget about factors like time in business and customer reviews.

XACT provides telephone answering services for businesses. For questions about our answering services or to get started, contact XACT today.